Have you got Gear S3 FACER watch face issues after Tizen 3.0 update? Here are the Fixes

Nov 30, 2017

Samsung Gear S3 recently got a huge firmware update bringing in a host of new features and improvements to the smartwatch. Called as the Value Pack update, it brought a major jump in firmware version of Gear S3 from Tizen 2.3 to Tizen 3.0, bringing it on the same league as the Gear Sport. But the Tizen 3.0 roll-out has some dark sides as well. Most of the issues reported were related to watchfaces. There have been instances of the smartwatch crashing when users open certain watchfaces on their updated Gear S3. While some of the issues got resolved with a mere factory reset, some still exist.

Samsung is said to be working on a patch to fix the issues but hasn’t given an ETA as of now. Meanwhile, we bring you resolutions to some of the issues specifically related to the watchfaces designed with Facer.



Issue #1: Watch faces stop syncing at 75%

Solution: Re-installation of the Facer Companion App on your watch eradicates this issue.

  1. Open Gear Manager on your phone
  2. Go to 'Settings'
  3. Select 'Watchfaces'
  4. Tap the 3 dots on the top right and select 'uninstall'
  5. Uninstall the 'Facer' app
  6. Re-install the Facer Companion App from the Galaxy App Store


Issue #2: Sync button turns red and watch faces do not sync

Solution: Change the watch face to a default and then revert back to Facer.

  1. Long press on your watch face
  2. Swipe left or right to pick any other watch face
  3. Long press again, and swipe back to pick Facer
  4. Navigate to the app and select a new watch face

Please note that Facer is working on an update to automatically fix this syncing issue.


Issue #3: Facer screen turns black and switches to a default face

Solution: Re-installing the Facer Companion App somewhat reduces the frequency of the issue, but this won't fix the issue entirely. Facer is currently working on a fix which is expected to be released very soon. In the meantime, users are recommended to switch to Facer when the battery is more fully charged.


Issue #4: Facer screen turns off in dim mode

Solution: This issue largely occurs with the brighter watch faces. Facer has identified the problem and is working on a release that will fix this issue. A temporary solution for the issue is to select darker watch faces. Using the 'Dimmed' option on the watch face also reduces the issue:

  1. Triple tap the watch face
  2. Go to the settings page
  3. Select 'Dimmed'

Please note that these issues and solutions are specific to the Samsung Gear S3 watches running on Tizen 3.0, and paired with an Android phone. Let us know if these resolutions worked for you in the comments section below.

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