Sometimes when your Samsung smartwatch acts up, the solution is to perform a factory reset, erasing all known data on the smartwatch and starting as if the smartwatch was just bought.
Reset the watch via the Samsung settings
- Swipe until you reach the app drawer.
- Tap on Settings and scroll down until you find General.
- Scroll to the bottom until you can see the reset option.
- When prompted, tap the tick to factory reset the device.
Reset via the Galaxy Wearable app
- Open the Galaxy Wearable app.
- Be sure that you are connected to the watch with Bluetooth.
- When you have confirmed that the Samsung watch is connected and the Galaxy Wearable app is open, scroll down until you see General.
- Tap on General.
- Select Reset when the options are displayed.
If you can not access the watch through the Galaxy Wearable app or you can not access the settings, you may have to manually reset the watch.
Here's how to do it.
- Turn off the smartwatch by press and holding the power button. (If not responding, keep holding the power button until the system reboots).
- While rebooting, press the power button multiple times. This will cause the watch to boot into its Select Reboot Mode option.
- Select recovery by scrolling with the home button.
- The device will reboot, and erase all data on the smartwatch.
More often than not, performing a factory reset doesn't always solve the problem. Sometimes it may even be a hardware issue.